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kesgreen
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Insert Smartcard error

Just received and installed new TiVo, but one of my other boxes is now asking to insert smartcard every time the channel is changed.
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Superuser
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Re: Insert Smartcard error

Was the TiVo a replacement for the box asking for a smart card or an additional box?

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kesgreen
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Re: Insert Smartcard error

The TiVo replaced a different box.
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Superuser
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Re: Insert Smartcard error

Sounds like the wrong box has been de-activated from your account.

You will need to phone in to get this corrected.

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kesgreen
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Re: Insert Smartcard error

I feared as much. What a nuisance.
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Forum Team (Retired) BenD_H
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Re: Insert Smartcard error

Hi Kesgreen Smiley Happy

 

Thank you for coming in and posting again, I'm very sorry to read that there's some confusion on the boxes.

 

I would like to ask have you been able to call in and get this sorted for you? It shouldn't be a long call to do this Smiley Happy

 

Stay in touch.

 

Ben


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kesgreen
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Re: Insert Smartcard error

All sorted. I just swapped some boxes over. Reconnected the Cisco one and took out the Scientific Atlanta one.
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Forum Team (Retired) BenD_H
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Re: Insert Smartcard error

Hi Kesgreen Smiley Happy

 

That's brilliant news to hear that it's been sorted now Smiley Happy

 

If there's anything that you need in the future please let me know Smiley Happy

 

All the best and take care.

 

Ben


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