Menu
Reply
  • 1
  • 0
  • 0
Isitonlyme
Just joined
109 Views
Message 1 of 2
Flag for a moderator

Impossible to contact Virgin to upgrade from broadband to include TV

Just purchased new smart tv and advised by shop to sign up for sky package as internet services wont give quality that modern smart tvs provide. Tried all day to contact Virgin to verify whether internet service capable of giving quality. Always ended up with 'unable to upgrade online contact phone etc.' Phone service takes you round the houses and unable to talk to a person. Tried chat online but no operators available all day. Is Virgin this busy? Or is service very poor and unable to respond to simple queries? Is it just me does everyone else find it easy to contact Virgin. Should I just take out a Sky package and forget Virgin?

Tags (1)
0 Kudos
Reply
  • 6.72K
  • 267
  • 487
Forum Team
Forum Team
62 Views
Message 2 of 2
Flag for a moderator

Re: Impossible to contact Virgin to upgrade from broadband to include TV

Hi Isitonlyme,

 

Welcome to the Community!

 

Sorry for the trouble you've had trying to get this sorted.

Our teams are typically busier at peak times so it can take a little longer to get through.

 

Try giving the team another call and if you get any issues, let me know.

All the best!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply