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Deegee80
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If it not error 319 it's 407

I haven't had any issues since I got Virgin until this year 2017!

everytime I try to watch on demand I either get error 319 or 407.  I am beginning to wonder why I pay for this service as I am constantly getting these messages, it's a nightmare. I have tried later, I have turned the whole thing off and on and still the same. 

Pretty fed up now.

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Forum Team
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Re: If it not error 319 it's 407

Hi Deegee80,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing On Demand issues.

 

I've run a diagnostic on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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