I've been trying to watch a series on ITV Collections recently and it's never worked. Other 'on demand' channels seem OK, apart from some occasional stuttering, but this one always fails with a 401 error.
I've been through the telephone support system a couple of times, they have run diagnostics and can't find anything wrong. Last weekend it was passed onto Networks and I was told it would be resolved in a couple of days. A week later and it's still not working.
I tried again with the telephone support last night but yet again was told they were extremely busy and the wait time could be up to 30 minutes.
Having an fault like this is bad enough, the appalling support is so frustrating.
Hi Rose, we are trying to watch The Durrells in standard definition and are still getting the error message. It wasn't easy to find something else on ITV Collections but eventually got The 39 Steps which did start OK, we ran it for about five minutes. That would imply it's not the channel but something more specific to the programme.