Menu
Reply
  • 2
  • 0
  • 0
deb141pink
Joining in
620 Views
Message 1 of 3
Flag for a moderator

I keep getting error 2001 on my V+ box ?

I can not pause, record on my V+ hd box, I ger error ref 2001, I have tried pressing help and I get same error message. I have also tried reformatting the box as suggested in a previous thread but to no avail. I have called 150 but there is a 20 minute wait. please can you fix it ?

0 Kudos
  • 10.1K
  • 999
  • 1.87K
Superuser
Superuser
606 Views
Message 2 of 3
Flag for a moderator

Re: I keep getting error 2001 on my V+ box ?

Excluding an account error, if a reformat hasnt fixed it then a replacement box is the only solution, which will require a technician to be booked. If you wait for a response here, its likely to be Monday at least before you get one.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

0 Kudos
  • 13.64K
  • 557
  • 958
Forum Team
Forum Team
580 Views
Message 3 of 3
Flag for a moderator

Re: I keep getting error 2001 on my V+ box ?

Hi deb141pink

 

Welcome to the Virgin Media Community Man Happy

 

I'm sorry to learn about the trouble you're experiencing with your TV service at the moment. From checking your account I can see you've given the team a call to get this sorted, which is great news.

 

If you've got any questions or need any assistance moving forward, you know where to find us, I hope you enjoy your new TV service.

 

Take care

craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos