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Dianadee
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I have old virgin box no longer compatable with new Tv

Old virgin box no longer compatable with new Tv as box is scart connection, Tv has no scart just HDMI, explained to Virginia but they posted out HDMI to HDMI lead, will they replace/update my virgin box FOC?
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LittleMick73
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Re: I have old virgin box no longer compatable with new Tv

Of course you must now ask for a TiVo box which will support new TVs, you need to phone as an exsisting customer & they will replace it free. Regards Micky
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LittleMick73
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Re: I have old virgin box no longer compatable with new Tv

Sorry may have got this a bit wrong they may replace box free, but to go with your nice new tv if you want HD & recording you may be asked to to pay fees to cover the extra that a more up to date box will give you, you must ask when you phone to make sure. Micky
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Re: I have old virgin box no longer compatable with new Tv

Hi Dianadee,

 

Welcome and thanks for posting your query.

 

You could call us on 150 or alternatively on 0345 454 111 to get the box upgraded to a VHD box. To my knowledge there would be a one off charge of around £9.99 to get this sent out to you but no increase in monthly charge. This would also give you access to more channels including HD content.

 

Let me know how you get onSmiley Happy

 

Kind regards

 

 

 

 

Stephen_B
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