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I Have paid £4.99 for 'Gone Girl' but no soundtrack?

How do I get my £4.99 refunded. I have paid for a film and there has not been any sound (Gone Girl) Will not 'buy' another film if this is going to happen

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Re: I Have paid £4.99 for 'Gone Girl' but no soundtrack?

Hi Deniskebby,


Welcome to the Community and thanks for posting on the ForumSmiley Happy? I'm sorry to hear that you have experienced a problem with your On Demand order for Gone Girl, and that the sound didn't work.


Have you had any other sound problems with On Demand or other channels on your box? Is it a TiVo® box or a V+ or V+ HD box?


Due to data protections and security on our customers' accounts, please call in to Virgin Media so that one of my colleagues can look into this for you. Just telephone Virgin Media on 150 (free from a Virgin landline) or 0345 454 1111 (from any other phone).


Let me know how you get on with this. 


Kind regards.

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