Re: How much areTV M+ package and TV Fun package please?
Thank you for your answers.
My reason for asking is that last week at this time I had the M+ TV channels which included Discovery Channel. I watch Discovery Channel a lot. At this stage it is best for me to copy and paste the notes I made earlier on this week. Can anyone help me regarding this please as I feel I am going to end up worse off:
Phone call 1: phoned up to pay line rental - I told them I could not affort that amount so they reduced it by £30 for me. I stated at the time that I wanted my package to stay the same - I did not want to lose any channels. They also gave me a loyalty bonus for 18 months of £7 a month.
Phone call 2: noticed that i did not have Discovery channel. Phoned them and they said that it is certainly part of my package (M+)and a technician would sort it out over the next 4 hours. It did not return.
Phone call 3: phoned to tell them that Discovery had still not come back on and I was told that it was not part of my package (M+). I said I wanted to cancel my subscription and claim back my upfront line rental. I was told I could not get the line rental back. I told Vm that I was within the cooling off period and could i please have my line rental back and cancel. The VM employer then went to ask someone and came back and said I could do this. Then I was told that I could pay a further amount of about £6 a month to have Discovery put back on. They also gave me a further £30 discount. On top of that a £6 off a month for 18 months
This morning I have looked at the channels available for M+ package and Discovery is certainly on the list. So now I have upgraded to whatever package I have been put on for nothing (apart from the extra cost to me).