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lennyv
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How long does it take for HD channels to be added?

I tried to add the HD sports channels this morning online, but that failed so I phoned up and did it instead. I've received an email with the details of my new monthly bill, but I still can't access the HD sports channels.

Does it normally take this long for them to become available?

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Superuser
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Re: How long does it take for HD channels to be added?

If these are added via the phone, they should be almost instantanious. Try rebooting your TV box, & if that dosen't activate the channels, give them another call.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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lennyv
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Re: How long does it take for HD channels to be added?

Thanks - when you say 'reboot' is that just power off, flick the switch at the back, wait a bit, power on again, or is there an actual reboot option in the menu somewhere?

(I did the on and off thing and the channels were still not available)

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Forum Team
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Re: How long does it take for HD channels to be added?

Hi lennyv,

 

Welcome to the Community!

 

A mains reset is switching the box off at the mains, then back on after a few seconds. Are you still missing those channels?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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lennyv
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Re: How long does it take for HD channels to be added?

I phoned again the next day. Turns out I was missing them because the person I spoke to had left the job open. I now have the HD channels.

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Forum Team
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Re: How long does it take for HD channels to be added?

Hi lennyv,

 

That's great, glad to hear it's all sorted now!

 

Sorry about that little technical error on our end.

 

Let me know if you get any more trouble and I'll take a look.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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lennyv
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Re: How long does it take for HD channels to be added?

Thanks! It's all good for the time being Smiley Happy

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