Re: How do I move my V+ box from 'stop' message - or do I need anew box.
Welcome to the Community, I'm really sorry to learn about the problems you've experienced with your service lately.
From checking your account, I can see you've been able to give the team a call and arrange for action to be taken to resolve this, which is excellent news. I've sent you some confirmation information in a private message, which you can view by clicking the purple envelope on the top right of this page.
Sorry again for the inconvenience this has caused, we're looking forward to putting it right.