Menu
Reply
  • 3
  • 0
  • 0
Ravi1989
Joining in
126 Views
Message 1 of 4
Flag for a moderator

Help needed

Hey guys, my virgin box has just recently stopped working, lost all my channels so turned the box off to restart, now am stuck on the starting up screen with a solid blue light on the box and nothing else please help?
0 Kudos
Reply
  • 8
  • 0
  • 1
hewittl
Tuning in
109 Views
Message 2 of 4
Flag for a moderator

Re: Help needed

are you in north east, mainly south shields

 

as there is a few on here with that issue

 

Cheers

 

Lee

0 Kudos
Reply
  • 3
  • 0
  • 0
Ravi1989
Joining in
106 Views
Message 3 of 4
Flag for a moderator

Re: Help needed

Yea Chichester area, haven't a clue what's going on one minute it's fine then all off a sudden It's gone off.... Least it's not only me then!

Thanks

Dave
0 Kudos
Reply
  • 20.19K
  • 732
  • 1.5K
Forum Team
Forum Team
63 Views
Message 4 of 4
Flag for a moderator

Re: Help needed

Hi Ravi1989,

 

Thanks for your post and apologies to hear you are having an issue with your TiVo® service.

 

How have things been since you posted? Apologies by the way for the time it's taken for us to reach your post. We've been a little behind lately and are playing catch up. 

 

Checking the account, there is no fault registered for loss of service currently and your box stats look good too. If you are still having an issue, pop back here and let us know so we can run through some further diagnostics Smiley Happy

 

Speak soon, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply