Sorry to learn that you're unable to use the Hayu app at the moment.
I have looked into this and discovered that it's a known fault NKE008842 which is being investigated.
I apologise for any inconvenience this is causing and I hope it's resolved for you soon.
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I have checked this again and unfortunately I don't have a fix time as of yet but once I have any further updates regarding the Hayu app I'll be in touch.
If you have any further queries please let us know.
Can you give us any idea what is taking so long?
We haven't got any information on this as it stands. There is no work around's we can offer either
It's just a case of sitting tight for now and as soon as we have any information we'll update you.
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I have looked into this and the team are still working on a fix (NKE00008842)
I can only apologise that it's taking so long but once we have any updates we'll be in touch.