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Jen_1
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Hayu app not working

The hayu app doesn't work and hasn't for about 2 months, anything I select to watch comes up with an alert to say it cannot be played! Please help!!!
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Message 2 of 9
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Re: Hayu app not working

Hello Jen_1,

 

Sorry to learn that you're unable to use the Hayu app at the moment.

 

I have looked into this and discovered that it's a known fault NKE008842 which is being investigated.

 

I apologise for any inconvenience this is causing and I hope it's resolved for you soon.

 

Kind regards

Rose
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Jen_1
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Re: Hayu app not working

Any ideas when it might be working again?
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josfubar
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Re: Hayu app not working

Hayu is not working for me either, can you please tell me when it will be fixed?
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Re: Hayu app not working

I have checked this again and unfortunately I don't have a fix time as of yet but once I have any further updates regarding the Hayu app I'll be in touch.

 

If you have any further queries please let us know.

 

 

Rose
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josfubar
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Re: Hayu app not working

Can you give us any idea what is taking so long?

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Re: Hayu app not working

Hi josfubar, 

We haven't got any information on this as it stands. There is no work around's we can offer either Smiley Sad 

It's just a case of sitting tight for now and as soon as we have any information we'll update you. 

Apologies. 

Thanks,

Kath_F
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middermac
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Message 8 of 9
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Re: Hayu app not working

Another month has gone by. Any updates yet?
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Re: Hayu app not working

Hi middermac,

 

I have looked into this and the team are still working on a fix (NKE00008842)

 

I can only apologise that it's taking so long but once we have any updates we'll be in touch.

 

Kind regards

Rose
Forum Team


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