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Registered: ‎21-10-2015
Message 1 of 6 (71 Views)

HDMI Port Broken - No Signal

Hi,

Can someone let me know how I can request a replacement TiVO box? Our current one has a problem with the HDMI connection - the cable is fine as I'm currently using it plugged into an TV with no problems.

Cheers,
Marc

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Registered: ‎26-03-2012
Message 2 of 6 (55 Views)

Re: HDMI Port Broken - No Signal

Hello Marc_Swarbrick,

 

Thanks for posting!

 

Can I just confirm what's happening with the box, are you able to see a picture using a HDMI cable?

 

Looking forward to hearing from you.

Rose
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Message 3 of 6 (53 Views)

Re: HDMI Port Broken - No Signal

Hi Rose,

I can get a picture with the same HDMI cable using an Apple TV but the VM box just shows no signal Smiley Sad
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Message 4 of 6 (49 Views)

Re: HDMI Port Broken - No Signal

Thanks for getting back to me.

 

What I would like to do next is to arrange for one of our engineers to take a look at this for you so I'm just going to send you another message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
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Message 5 of 6 (44 Views)

Re: HDMI Port Broken - No Signal

Thanks Rose, I'll look out for the message!

Cheers,
Marc
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Message 6 of 6 (39 Views)

Re: HDMI Port Broken - No Signal

No problem marc you should see this message in your inbox soon Smiley Happy

 

Kind regards

Rose
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