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stakeit
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HD issues and Bad Glitching freezing

Hi, hope I'm on the correct board, I'm having major issues with Glitching, pixelation and frozen screen issues on both live TV and recordings, this happens any time the pause button, rewind or Ff buttons are used, the picture and whole box freezes and I have to come out of what ever I'm watching, change channels and go back into the program and sometimes it completely freezes and the box has to be unplugged altogether as it is unable to sort it self.
Any help would be great
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Re: HD issues and Bad Glitching freezing

Hi stakeit,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TV service.

 

I've run diagnostics on your equipment and I can see and issue with your Downstream Power levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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