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turboserve
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HD channels are breaking up and pixelating. Sound is also intermittent.

I have been with Virgin for about two years and have not had any problems until about a week ago. HD channels breaking up and pixelating. Sound is also intermittent. I have not changed anything. 

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KevinMay
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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Is it a  V+ Box? Happened to us all the time. I phoned Virgin a couple of times, they just told me to turn it off and on again. Gave up after that. Hasn't happened so far with their Tivo box.

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turboserve
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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Hi, not the V+ box, just the original TIVO. Haven't tried power cycling yet, will give it a go now.

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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Nope, power cycle and no change. BBC1,  BBC2, ITV, C4 HD all OK, all SKY channels and E4 HD not able to watch as it is mostly a blank screen with broken up sound. 

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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Hello turboserve,

 

Thanks for posting on the forums.

 

I have located your account and I can see a technician has been booked so if you need any further help just let us know.

 

All the best

Rose
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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

I have had two visits from technicians on consecutive days but the problem has persisted. The last technician said a special technician is required to find the problem as it is outside the house and he would book someone ASAP. I have had no response from VM and no visit so the problem is still ongoing. 

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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Hello turboserve,

 

Thanks for getting back to me.

 

I would just like to confirm whether you've been contacted by our engineers since your post or if there has been any improvement with the picture?

 

Looking forward to hearing from you

Rose
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Message 8 of 9
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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

Hi, yes, I have had visits from engineers but the problem just went away. The picture is much improved, no pixelating or breaking up now. I think something was done to the box in the road. Anyway all is well thanks.

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Message 9 of 9
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Re: HD channels are breaking up and pixelating. Sound is also intermittent.

That's great news I'm really pleased to hear it's working Smiley Happy

 

If you experiencing any further problems then just let me know.

 

All the best

Rose
Forum Team


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