I was annoyed by this as at the time of placing my order on the phone I stated I wanted full sky movies and sky sports and HD. Then once installed I had no HD for Sky channels just the other channels. So then rang up and said it would be £7 extra, well I will keep my package for 12 months and move back to sky I think. Partly because the HD channels that are on Virgin seem less quality then compared to sky? The picture quality is just not as good even on non sky channels such as BT sports.
Hmm, very naughty really as I too asked for the full HD package and expected movies to be included, I have just switched from sky, will stay for 12 maths and then probably switch back to sky and get new customer special offers