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crowdies
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HD box recordings are pixelating and audio is stuttering

We have noticed that around half of our recent recordings are now corrupted (pixelated and audio is stuttering). The recordings are unwatchable.  I have tried a diagnostics test but no problems have been found.  Can anybody offer some advice.

Regards,

JR

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Forum Team (Retired) BenD_H
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Re: HD box recordings are pixelating and audio is stuttering

Hi crowdies,

Thank you for posting,
 
I am sorry to read that you have experienced some interruptions on the TV services in the home. After having a look at the connection and running some tests, it's clear to see that there are some issues that would need to be looked at and adjusted by and engineer.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon and welcome into the Community.
Ben


Who's who? Find out more about our community members. Good folk to know


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Forum Team (Retired) BenD_H
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Message 2 of 5
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Re: HD box recordings are pixelating and audio is stuttering

Hi crowdies,

Thank you for posting,
 
I am sorry to read that you have experienced some interruptions on the TV services in the home. After having a look at the connection and running some tests, it's clear to see that there are some issues that would need to be looked at and adjusted by and engineer.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon and welcome into the Community.
Ben


Who's who? Find out more about our community members. Good folk to know


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crowdies
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Re: HD box recordings are pixelating and audio is stuttering

Many thanks for the help.

I have supplied my details in a private email.

Regards,

John R.

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HRforsd
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Re: HD box recordings are pixelating and audio is stuttering

Hello

I am having the exact same issue with our box, would you be able to look into it this for me please?

Thank you
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rlevett
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Re: HD box recordings are pixelating and audio is stuttering

Another one with the problem...  Could you take a look?

 

Thanks in advance.

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