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Vhampton11
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Green flashing light on remote

Hi, the remote has completely stopped work and there is a green flashing light. What does this mean? What can be done to make it work again?  Thanks 

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Forum Team (Retired) BenD_H
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Re: Green flashing light on remote

Hi Vhampton11,

 

Cheers for your post and letting the Community know about what's been going on. I would recommend changing the AA batteries in the back of the little gizmo, if that's already been done have a read below Smiley Happy

 

The Virgin Media remote can over time stop working through wear and tear, the good news is we can help and get a replacement out to you. Can you please call our Customer Care Team on 150/ 0345 454 1111 and just let them know that the little beauty has stopped working.

 

Many thanks and welcome to the Community Smiley Happy

 

Ben


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