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Chris2110
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Gold and Gold +1 pixilated

The last few days I haven't been able to watch Gold or Gold +1 channels. They freeze and the screen gets pixilated. All the other channels are fine. Anyone know what I can do to fix it?

Thanks in advance Smiley Happy 

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Re: Gold and Gold +1 pixilated

Hi Chris2110

 

Welcome to the Community, I'm sorry to learn about the problems you've been experiencing with your TV service recently.

 

I've checked our TV in the office and we're not detecting any issues with the picture, I've also tested your set top box and we're not seeing anything there that shouldn't be.

 

I hope that means that things are working as they should on your end too?

 

Look forward to hearing from you

Craig


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Chris2110
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Re: Gold and Gold +1 pixilated

Hi Craig and thanks for getting back to me Smiley Happy

It seems to have gone away again and is working as it should. Just a glitch for a few days I think

Have a nice weekend 

 

 

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Re: Gold and Gold +1 pixilated

Hi Chris2110

 

Thanks for getting back to me so quickly, I'm really glad to hear that the issue has resolved itselfMan Happy

 

I'll be here should you need any assistance with your service moving forward, apologies again for the inconvenience this caused.

 

Take care

Craig


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