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art_vanderlay
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Message 1 of 11
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Ginx Tv

Hi there

Ginx tv is currently showing as not subscribed on my tv. Has previously been available since launch on my package (m+).

Can you provide me with an update please?

 

Many thanks

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DavidJWalker
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Message 2 of 11
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Re: Ginx Tv

by the listing it should be there or a fault with the channel 290 with virgin media only available to M+ L+ and full house tv you know it can take week or 1 weeks for staff to answer on here


Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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DavidJWalker
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Message 3 of 11
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Re: Ginx Tv

this is the full listing of the tv channels https://my.virginmedia.com/content/dam/virgoBrowse/docs/VirginMediaTVChannelGuide.pdf have you payed your bill if not your tv maybe be supeded chack it with myvirgin media 


Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



Just another VM user trying to help out so my answers may be wrong.
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art_vanderlay
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Message 4 of 11
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Re: Ginx Tv

hi David, thanks for the reply

No problem with billing as far as I am aware. And it only affects this channel, everything else is fine.

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DavidJWalker
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Message 5 of 11
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Re: Ginx Tv

better ring up about it it will take week or 2 weeks for staff to answer back on this

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Forum Team
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Message 6 of 11
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Re: Ginx Tv

Hi art_vanderlay,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your channels.

 

I've sent a signal to your box to try and resolve the issue. All you need to do is reboot the box and test the channel again. Just switch the box off at the mains, leave it off for a minute, then switch it back on.

 

Let me know how it goes! Smiley Very Happy

 

Josh


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art_vanderlay
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Message 7 of 11
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Re: Ginx Tv

Hi Josh

A Reboot hasn't helped.  As stated previously it just says I am not subscribed, there is no error message. Can you confirm whether it has been removed from my package.

thanks

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Forum Team
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Message 8 of 11
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Re: Ginx Tv

Hi art_vanderlay

 

I'm sorry to learn about the continued problems with your service, I've requested a member of our back office team take a closer look at this and they've made some slight changes.

 

Sorry to ask this again, but if you're able to reboot the box after reading this, we'd love to hear how it goes.

 

Apologies again for the inconvenience caused, we'll talk soon

Craig


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art_vanderlay
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Message 9 of 11
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Re: Ginx Tv

Hi Craig

Done a reboot, no change

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Message 10 of 11
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Re: Ginx Tv

Hi art_vanderlay,

 

Thanks for your patience on this.

 

I'd like to discuss this further with you so I've sent you a private message (purple envelope at the top right of your screen).

 

Speak soon. Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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