Menu
Reply
  • 1
  • 0
  • 0
susanbeky
Joining in
68 Views
Message 1 of 2
Flag for a moderator

Getting connected

Hi, just had a change of box - first in over 20 years!

I have connected as per the instructions booklet and have an error code of AP52 with a flashing blue heart - please advise

0 Kudos
Reply
  • 13.66K
  • 559
  • 958
Forum Team
Forum Team
35 Views
Message 2 of 2
Flag for a moderator

Re: Getting connected


Hi susanbeky

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your set top box at the moment.

 

I've been able to locate your account to take a closer look at this from our end for you and we're getting some errors being reported when testing the set top box. As a result, I'd like to arrange for an engineer to come and take a closer look, if you're still experiencing the problem.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply