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Sils1975Sils
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Getting Help

I have a problem with my pictures regularly freezing, its been going on for months, i've been trying to ring and use the web chat on and off to get help, but its always busy. is there a way i can contact virgin where they may actually be able to answer a call or an email.

Kind Regards

 

Andy 

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Forum Team
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Re: Getting Help

Hello Sils1975Sils,

 

Thanks for posting on the community.

 

I checked your Virgin box and I can see there are some signal issues which could be causing this so I would like to arrange for a technician to take a closer look.

 

I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
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