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margolonergan
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Frustrated trying to get new remotes - I cant seem to speak to anyone

All I want to do is order two remotes for my tivo box and one for my normal box. I have been trying for 2 days and getting nowhere. I cant speak to anyone. There is no option on the phone. Website no good and webchat neither - everyone is busy.

 

I am getting frustrated by the time its taken -can anyone help???

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Superuser
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Re: Frustrated trying to get new remotes - I cant seem to speak to anyone

You can only get these by ringing in. That need to check your identity. Select the menu option for TV faults - straight through.

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margolonergan
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Re: Frustrated trying to get new remotes - I cant seem to speak to anyone

I have tried that - it doesn't work
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RAQUEL6
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Re: Frustrated trying to get new remotes - I cant seem to speak to anyone

Hi

     Done mine through the webchat, easier than ringing in my opinion

never had to wait more than 5 mins for an operator to take the chat , last time was an nice Indian gentleman called Graeme ! Smiley Happy

 

Cheers

 

Rachel

       

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