Thanks for your post and welcome to the forums. It's great having you on board with us in the Community
I'm really sorry to hear you are having an issue with your V+ Box. I've gone in to your account to check things out and it looks as though it could do with a little check up from our engineer. There are a very high number of errors recorded as well as the power levels being a little low.
I have sent you a private message to get the ball rolling on booking an engineers visit. Once I have your reply we can go further with this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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