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passey
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Freezing bars

Been having trouble and it's starting to get worse now.

I'm getting bards across the screen that are freezing and the audio freezes as well.

Tried resetting the box and still doing it.

It's getting to a point now where certain channels are unwatchable.

Took a video and uploaded it to show it.

https://youtu.be/9LB8KWJMLQs
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Superuser
Superuser
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Re: Freezing bars

Looks like an SNR issue rather than weak signal.

Check the white cable is screwed in tight to the back of the Virgin box, & wherever it is connected to the other end.

If these are secure then call 150 from your VM phone & select the option for faults.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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