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julily
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Free upgrade cost

I'm a customer on 100mb who has been offered the upgrade to 150mb on my Virgin page. I don't want to install a new router myself but it doesn't give a cost for the engineer to come do it. Does anyone know?
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Superuser
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Re: Free upgrade cost

Yes, £40 is the standard, manned install charge.

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Hydrops
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Re: Free upgrade cost

Plugging in a new router is as simple as changing out a kettle.

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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julily
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Re: Free upgrade cost

thanks Hydrops,

I've actually been having internet problems for the last year with the Wireless speeds fluctuating wildly and connection being lost a lot so I want an engineer to set up and have a look at the whole system whilst he's here.

On my 'ORDER' email they sent me it says £40 cost so hope that's it

thanks,

 

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Superuser
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Re: Free upgrade cost

Yes, £40 is the standard, manned install charge.

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