I signed up last month promotional offer of the free Samsung 32 inch tv, but no one can give me a definite answer as to when this will arrive. The first time I rang the advisor asked me what size I wanted and that he filled a form in? Why offer a size when the offer is for a certain size and model? The next advisor said I'd get it 28 days after installation and the third said I shouldn't have been asked a size for the tv as the offer I had was specific and that it'd arrive in around 45 day.
Can you please clear up exactly what's going to be received and when please. I have the order confirmation email with the offer shown if needed
My apologies about this, this is not something we have had much control over as the suppliers have had problems with their stocks, but they are working through the backlog as fast as they can to get these orders backfilled as soon as they can.
We are hoping that those who have been impacted, yourself included, will receive their TV's by the end of next week.
If this doesn't happen, please pop back as you have done and we can escalate this for you further.