i have came back to virgin after being with sky, i had the max package and i was meant to receive a free 32" TV, i have heard nothing about the free TV since the engineers fitted my equipment (they said it would be 30 days).
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Thanks for your post and welcome back to Virgin Media and the Community
Any promotional offers with gifts included, such as the TV, are processed after an initial 28 days of the services being installed. We then advise it can take up to 14 days to receive it.
Based on your install date, you should get it by 20th October. If you haven't received it by then come back and let me know and we can chase things for you
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Thanks for coming back to me on this and I'm sorry to hear you've still not yet received your TV. This can sometimes happen but we are more than happy to chase things up for you.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.
Once I hear back from the team, I shall let you know the outcome.
Did you not get a FREE TV with Sky ?
no, virgin offered me a free tv to come back to them, the engineer then said i would receive it in 30 days yet I'm still waiting
Thank you Kath_F for the update and brilliant
Hi Kath, I'm still waiting and I've received no contact with a date either
Thanks for your patience whilst I looked in to this for you.
The team have come back to me today and advised that the account isn't eligible.
I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.