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Pulley
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Fire hazzard??? urgent help needed from Virgin.

How do I get help from a human? I can find no way of getting through to anything other than an automated system.

Our tevo box has just shut down and given a message saying that the box is overheating.

 

Can a human being at Virgin please help before a fire starts.

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Forum Team
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Re: Fire hazzard??? urgent help needed from Virgin.

Hello Pulley,

 

Thanks for posting in the community and I'm sorry to learn you were experiencing issues with your TiVo® box.

 

I have located your account and I can the box has now been replaced so please let us know if you need help with anything else.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Superuser
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Re: Fire hazzard??? urgent help needed from Virgin.

no need to create a panic. a overheating tivo box will not catch fire.