How do I get help from a human? I can find no way of getting through to anything other than an automated system.
Our tevo box has just shut down and given a message saying that the box is overheating.
Can a human being at Virgin please help before a fire starts.
Thanks for posting in the community and I'm sorry to learn you were experiencing issues with your TiVo® box.
I have located your account and I can the box has now been replaced so please let us know if you need help with anything else.
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