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JimboX
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Faulty Tivo Box

Having had an engineer recently who said my Tivo box is faulty and I need a replacement, I'm currently watching my recordings to clear them. When VM supply a replacement box is this free of all charges including delivery and installation charges?

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cybmole
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Re: Faulty Tivo Box


JimboX wrote:

Having had an engineer recently who said my Tivo box is faulty and I need a replacement, I'm currently watching my recordings to clear them. When VM supply a replacement box is this free of all charges including delivery and installation charges?


yes, I just had a dead one replaced. no charge. Man in a van does it all for you, all you have to do is open the door, and optionally offer tea & biscuits.

still waiting for compensation for 5 days of no TV though.

 You do lose all of your recordings, though I am told in another thread that you can copy over  your series links, recommendations .... everything except your actual recordings

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cybmole
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Re: Faulty Tivo Box


JimboX wrote:

Having had an engineer recently who said my Tivo box is faulty and I need a replacement, I'm currently watching my recordings to clear them. When VM supply a replacement box is this free of all charges including delivery and installation charges?


yes, I just had a dead one replaced. no charge. Man in a van does it all for you, all you have to do is open the door, and optionally offer tea & biscuits.

still waiting for compensation for 5 days of no TV though.

 You do lose all of your recordings, though I am told in another thread that you can copy over  your series links, recommendations .... everything except your actual recordings

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JimboX
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Re: Faulty Tivo Box

Thanks for that cybmole. Any idea how to copy series links etc from box to box?

JimboX

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JimboX
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Re: Faulty Tivo Box

Has anybody any idea how to copy series links etc. from a faulty tivo box to a replacement box?

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cybmole
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Re: Faulty Tivo Box

i suspect it is done via the TV anywhere app. I had queried why my app showed both old and new tivo and a superuser suggested it was to enable copying series links etc.

so either get the app & poke around, or wait for a more informed answer

 I would usually say check the help / FAQ but this is virgin we're talking about - they probably have not updated those since the V box launch Smiley Happy

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