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Faulty STB - Engineer visit Ref 11069397

I have had 2 engineer visits in the last week. The first visit saw the faulty STB replaced with another faulty box. The second visit to replace the first faulty box resulted in the engineer showing up without a box. The third visit is planned for tomorrow can you ensure this visit results in a engineer with a box showing up. It is obviously inconvenient waiting for a four hour slot and a waste of my time if the problem is not fixed !!

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Re: Faulty STB - Engineer visit Ref 11069397

Hi CA2,

A warm welcome to our community Smiley Happy

I'm sorry to hear that we weren't able to fix the issue first time round or the 2nd.  I can see the latest appointment has taken place so I wanted to pop by and see how things went this time round?

I'm here to help if you need me, please keep me posted.

Collette Smiley Happy


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