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Phixion
On our wavelength
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FAO STAFF: Need a Collect+ Return form

Hello,

I am attempting to return an old set top box but there was no Collect+ return sticker in the box I received. Please can you PM me a printable Collect+ "thingy" so I can stick it on the box and return?

Many thanks!

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Argy
Rising star
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Message 2 of 7
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Re: FAO STAFF: Need a Collect+ Return form

Found the answer in the broadband forum.

You can print one from the Collect+ website here


Just another VM user trying to help, so no guarantees that my advice will work .
If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
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Phixion
On our wavelength
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Message 3 of 7
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Re: FAO STAFF: Need a Collect+ Return form

Thank you!
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Phixion
On our wavelength
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Message 4 of 7
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Re: FAO STAFF: Need a Collect+ Return form

Unfortunately, you are no longer able to print tickets from the Collect+ site, I'm going to need staffs help.

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Moderator
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Re: FAO STAFF: Need a Collect+ Return form

Hi there Phixion, 

I'm really sorry to hear that you've experienced some issues in returning an old set top box, could you let me know what model this is?

There are a few boxes that we no longer request back, so we ask customers to take these along to a local recycling centre. 

Should the box you have be one that we would require back, I can look into getting a returns label sent to you. 

Looking forward to hearing from you. 

Huw


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Phixion
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Message 6 of 7
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Re: FAO STAFF: Need a Collect+ Return form

Hello, it's actually an extremely old Telewest box. I'm guessing you won't want it back, but let me know.

 

Cheers

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Message 7 of 7
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Re: FAO STAFF: Need a Collect+ Return form

Hi Phixion, 

I've now been able to locate your account and have checked the model of set top box that you have, and I can confirm that this model is no longer required to be returned, so you may take this along to your local recycling centre to dispose of. 

I've also noted the account to say that I've advised this so there is no come back on you. 

Cheers.

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules