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u123
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Experiencing channels blocking and pixellating - RF Level Failed

There has been problems with channels blocking and pixellating.

I have run the DTV Medic and failed the RF Levels. The Case ID is 4967538

I'm assuming the two are related, please could I receive some help?

 

Thanks

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Re: RF Level Failed

Hi u123,

Welcome to our community and thanks for coming by Smiley Happy

I'm sorry to hear that you're experiencing disruption on some of your channels.  I'd like to check this further for you.  At the moment when I look at your box remotely they show as 'offline'.  Can you please let me know if the box is turned on or off at the time of this post? 

Once confirmed I can look into this further for you.  Keep me posted, I'm here to help.

Collette Smiley Happy


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u123
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Re: RF Level Failed

Thanks for your reply, everything's switched on now, still experiencing the same problems on a number channels
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Re: RF Level Failed

Hi and thanks for getting back to me i123,

I have now been able to check your box remotely, signal levels are showing as fine at the moment.  I would like to arrange for an engineer to call round for you.

I can see that we've already escalated this issue to have the network side of things investigated but so far nothing has been detected there.

To arrange an engineer appointment, I will send you a private message with further details.

Collette Smiley Happy


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