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EmilyA88
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Message 1 of 7
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Error ref 3202

Some of my to channels aren't working. An error message ref 3202 keep popping up saying the channel isn't available right now. I called virgin two days ago and they said they'd fix it within 24 hours but it's still happening. Has anyone had the same problem?
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Forum Team
Forum Team
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Message 2 of 7
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Re: Error ref 3202

Hi EmilyA88,

 

Welcome to the Community Forum--sorry that you have been having problems with your television service, getting error 3202.

 

I have been able to access your account via your Forum details and can see that an engineer appointment has now been arranged for you.

 

Please let us know how you get on with this or if you have any further queries.

 

 

Kind regards,


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Mike13
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Message 3 of 7
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Re: Error ref 3202

I had exactly the same problem. I sent you a Private Message.
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EmilyA88
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Message 4 of 7
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Re: Error ref 3202

So the box was replaced today (over a week later being the earliest virgin media could come out) and this evening we are still having the same problem.
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EmilyA88
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Message 5 of 7
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Re: Error ref 3202

Thanks Mike. I think this might go back and forth a few times!
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Mike13
On our wavelength
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Message 6 of 7
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Re: Error ref 3202

Ever get this resolved?
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 7 of 7
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Re: Error ref 3202

Hi Mike13,

Thank you for coming in and posting again Smiley Happy

I'm very sorry to see that you've had the same issue, I've been able to see that you're experiencing some issues on the power levels with the TV and broadband. I'd like to send an engineer out to help resolve this. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben

 


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