Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
We're currently experiencing an issue which would cause these problems, reference F004284628. We're working to resolve this as soon as possible.
If you'd like an update at any time, update this thread and I'll take another look. Sorry again for the inconvenience caused.
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Thanks for getting back to us, I'm sorry again for the problems you've been experiencing.
The issue has been resolved as I type, so if you're still experiencing the issue today then I'd like to arrange for this to be escalated. How are things on your side today?
Look forward to hearing from you
Thanks for getting back to me and sorry to disturb you at work. I'd recommend rebooting the set top box when you get in, although it should start to work without doing that it gives you a better chance of it working first time
We're looking forward to hearing out it goes