Menu
Reply
  • 2
  • 0
  • 0
Wendyarobertson
Joining in
138 Views
Message 1 of 4
Flag for a moderator

Error code ld04

Error code ld04 on set top box. Tried restarting and automatic reset when called virgin. No luck any ideas welcome?
0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
97 Views
Message 2 of 4
Flag for a moderator

Re: Error code ld04

HI Wendyarobertson,

 

Welcome to the Community and thank you for posting, it's good to see a new face Smiley Happy

 

I have been looking into the error you have, my apologies for this, and have found that this relates to loading the box up for the first time. I have been into the TV services and can see that it's online. Can you tell me if this is now working?

 

Stay in touch and thank you. 

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
Wendyarobertson
Joining in
87 Views
Message 3 of 4
Flag for a moderator

Re: Error code ld04

Hi error has returned! Tried turning it on and off nonjot. Please help
0 Kudos
Reply
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
69 Views
Message 4 of 4
Flag for a moderator

Re: Error code ld04

Hi wendyarobertson

 

I'm so sorry to learn about the continued problems with your service, I've been able to locate your account and run some tests on the set top box from our end for you.

 

We're seeing no problems with the TiVo box at the moment, are you experiencing this issue on more than one set top box at the moment?

 

Apologies again for the inconvenience this issue is causing.

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply