Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.
I've located your account and can see you've called in regarding this issue, hits were sent to the set top box and there was an immediate improvement. I hope that's still the case?
If not, get in touch and I'll do everything I can to help. Apologies again for the inconvenience this has caused.
We'll talk soon
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