Sorry to hear you're having trouble with your On Demand.
I've located your account and I can see you have a technician booked to replace the cable between the property and the cabinet. It's more than likely that this degraded cable is what's causing your current issues.
Once the cable has been replaced, we'll check your service again to make sure everything is working as it should.
All the best
Tech fan? Have you read our Digital life blog yet? Check it out