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Error code 319 on demand sky cinema

I am trying to watch in demand movies on Sky Cinema, (I am subscribed) when I am trying to play movies I get an error message saying On Demand is unavailable error code shown is 319. This has been going on for over a week. Any ideas what the issue is and how to resolve it? Thanks
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Re: Error code 319 on demand sky cinema

This 319 error seems to be a complete red herring.
Always says system bust please try again later however no matter what time of day I guarantee it will never work.
You will have to report the exact film you are trying to watch and see if they will sort it out.
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Forum Team (Retired) BenD_H
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Re: Error code 319 on demand sky cinema

Hi Wez1344,


Many thanks for taking the time to reach out to the Community, welcome!


I am sorry that this error has popped up on your screen, I was able to run some preliminary tests and I have been able to see that your downstream power levels and hard drive aren't looking the best. 


I would mention that this would most likely need an engineer and a box swap if the engineer isn't able to resolve the issue there and then. I would like to arrange an engineer to come out and adjust the signal levels on the cabling and also take a look at the hard drive. I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy


Speak to you soon. 


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