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Registered: 2 weeks ago
Message 1 of 4 (53 Views)

Error AP:52

Hello Virgin Media,

Can you please assist us to get broadband and Tv connection back? It displays error AP:52 for two days now and it's getting frustrating as we cannot reach you via customer service number either.

Looking forward to your assistance.
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Registered: ‎12-02-2017
Message 2 of 4 (47 Views)

Re: Error AP:52

This is primarily a user-to-user forum and Virgin staff take around a week to reply.

You can contact Virgin on 150 from your landline or 0345 454 1111 from any other phone and use the option for "if there's a fault with your TV service". It may take a while to get through but do persist.

You've mentioned two of your services are down which suggests there's an area problem but you'll need to call up to find out if that's the case. If it's not an area issue, they'll send an engineer round.

Let us know how you get on.

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TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
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Message 3 of 4 (43 Views)

Re: Error AP:52

Thanks for reply AV-115. Don't have time to hang around for them to pick up the phone, made 3 phone calls- waiting 10, 15 and 20min- unacceptable. Clearly area issue however it shouldn't take 2 days probably 3 to fix it. Just really upset about the speed of service.
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Message 4 of 4 (38 Views)

Re: Error AP:52

That's disappointing to hear. Can only suggest you try again tomorrow at different times and hope you have better luck. Also, you're entitled to compensation for each 24 hour period your services are down but again you'd need to get through to them on the phone (Customer Services aka "thinking of leaving us" option) as the credit isn't applied automatically.

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TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
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