Welcome to the Community!
Sorry to hear you've had trouble with your box.
I've had a little look at your account and I can see you had a technician booked, then cancelled. Is everything working OK now?
Tech fan? Have you read our Digital life blog yet? Check it out
That's not a problem!
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange another appointment with you.