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Norseblood
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Error 401

I keep getting on demand unavailable error code 401 it's really frustrating cos it's not on all of the box sets episodes . It's for the walking dead I've phoned up and they said it would get sorted in the next few couple of days wich was 5 days ago
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Re: Error 401

Hello Norseblood,

 

Sorry to learn you were experiencing issues with your On Demand and I would like to welcome you to the community.

 

I have located your account to run a couple of tests and everything looks okay for the moment so please let me know if you're still experiencing any issues and I'll investigate this further.

 

Kind regards

Rose
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Hasanf87
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Re: Error 401

I am also experiencing this issue with walking dead

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Re: Error 401

Hi Hasanf87,

 

Thanks for posting!

 

Really sorry to hear you've had On Demand trouble.

 

I've located your account and I can't see any issues currently affecting On Demand services in your area. Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


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tubster
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Re: Error 401

Hi. I'm getting this message on demand movies but not all of them.
I've run a diagnostic check and it doesn't show any errors.
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Re: Error 401

Hi @tubster

 

Welcome to the Community, we usually ask you to create your own thread for us to take a closer look at this but I'd like to help as soon as possible.

 

This error is usually related to individual content so let me know what programs/channels you're having trouble viewing. Are you seeing this issue at certain times of the day or does it happen every time? Lastly, how long have you been experiencing this issue? 

 

Sorry for all the questions, we're looking forward to getting this issue resolved.

 

Take care

Craig


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vikmayall
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Message 7 of 10
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Re: Error 401

I'm getting code 401 for Good Behaviour, so frustrating!
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marcuslesser
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Re: Error 401

We keep getting this error message trying to watch The Good Doctor Series 1, Episode 1, which is coming on demand from Sky.  Within our service apparently.  Tried rebooting the box, made no difference.  It fails after the point of accepting our 4-digit pin.  Can anyone suggest what else we can try please?

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redeverready
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Re: Error 401

I'm having the same problem with programmes om ITV collections. I have been trying to watch Sharpe won't work from season 4.

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Re: Error 401

Hi marcuslesser,

 

Sorry to hear you're having trouble with this.

 

I've checked the network and there is an issue with The Good Doctor - F005772411. Our technicians have picked this up and are hoping to get this sorted within the next few days.

 

All the best

 

Josh


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