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Linor2007
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Error 319

Error 319 is the bane of my life, on demand on Virgin is so poor and very rarely works, I would say since we got it installed in June last year we have managed to watch someone on demand 3 or 4 times.  

It is embarrassing that this cannot be sorted as it is clear the errors have been there for a very long time.

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Re: Error 319

Hi there Linor2007,

 

Thanks for posting on the community.

 

I'm sorry to read you are having an issue with On Demand. I can imagine how annoying this must be.

 

From checking this, there has been a fault reported with a reference number of F005219120 and has a review date of 14th April.

 

I will check this on the day and let you know any further updates.

 

Speak soon

Sam


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Linor2007
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Re: Error 319

Hi Sam thanks for replying with the updated status, my issue is that undemand has been hit and miss,mostly miss, since I got virgin installed in June last year.

But hopefully it will be fixed this time.

Thanks again for your reply.
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Re: Error 319

Morning Linor2007,

 

I've checked the fault ticket and this has now been closed as resolved.

 

Have you noticed an improvement with On Demand at all? Or are you still having the same issue?

 

Regards

Sam


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