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Wardie45
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Engineer visit how do you book

Been having problems with one of our TiVo boxes picture freezing, pixelating on HD channels have reset several times and still occurs. Have spent an hour trying to find the link to book an engineer  Anyone help please

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jb66
Alessandro Volta
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Re: Engineer visit how do you book

You have to call up and the person on the phone decides if you need a Technician

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Wardie45
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Re: Engineer visit how do you book

Cheers the number I used took me through options said run a test we will reset and please hang up.  I have done that numerous times. Novell customer service, for the money I pay I would have thought it would be easy to talk to someone!

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Forum Team
Forum Team
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Re: Engineer visit how do you book

Hi Wardie45,

 

Welcome to the Community!

Sorry to hear you're having trouble with your TiVo®.

 

I've located your account and run some checks. Looks like there's an issue with your signal that is likely causing the pictures to freeze and break up.

I'd like to send a technician to check this out for you. I've sent you a private message (purple envelope at the top right of the screen) so we can get this arranged.

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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