I spoke to someone last week who was very helpful I have had issues with my TV box since January. After a long process of getting a password so I could contact you - I finally got an engineer out last Saturday - this took me nearly 2 hours to arrange and I used up all my free minutes on my mobile. The engineer came as planned on Saturday - stated he couldn't find a fault and changed the card at the back of the box. It worked Saturday, Sunday and Monday but is now doing the exact same thing again.
I find this incredibly frustrating and I cant even contact you as I now have no free minutes. Plus I don't really see why I should use up my free minutes again just to try and get through to you. This problem should have already been solved.
The problem is my TV box (Digibox????) Everytime I switch it off (Both at mains or on stand by) it pops up with a big square on the telly saying "Your smart card is not inserted properly and you won't be able to watch all the channels" I then have to pull the card out and reinsert about 5-6 times before it works again
The engineer came and stated he couldnt see anything wrong - but got the same message eventually. he then swapped the smart card with a new one and it worked for a couple of days. I turned the TV and Tvbox on when I got in from work yesterday, and the problem is back. It's actually extremely annoying and trying to get through on the faultline is near impossible