Hi I have a c130 code coming up on tivo and also my wifi keeps dropping. Tired of complaining about it and getting nowhere. Please help. I cant call to speak with an advisor as i have chronic laryngitis.
Your best bet in the circumstances would be to try and connect to an agent via their Live Chat function.
Virgin Media staff do respond to messages on this public forum but you are likely to be waiting up to a week for a reply, so it wouldn't be a quick fix via this method.
As I say, I would recommend you try to report this via Live Chat when they re-open.
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Hiya Thanks but ive tried that too. Ive had an advisor who clearly didn't know what i was talking about and when i finally did get someone who did they said my hub needed an update. Did said update and got a week of good service and then back to square one. The c130 error went away for that week too. Im at my witts end with them. Thanks for trying to help tho. Much appreciated.