Downgraded due to price increase, no confirmation, nothing changed on account.
Earlier today I called to reduce my package due to the recent price increases.
1st time I called I was disconnected by customer services
2nd time I was put on hold for 10 minutes before disconnecting
3rd time I was finally listened to (I think) by someone in retentions. They put me on hold for 5-10 minutes whilst they claimed to put the change through, after which they advised me I would receive email and postal confirmation.
I've had no email, and nothing has changed on my VM account online. Not sure if I've been had and they haven't put the change through or what? I'm fed up after spending over an hour trying to get things sorted today.
Should this have changed on my account? It still says I have 200MB BB, XL TV and M phone... It should be 50MB BB, M TV, M phone. What now...