Easiest way is to pick up the phone. Dial 150 & select option 4 then 5. This will put you through to Retentions (UK call centre. Operates Mon to Sat 8 till 6). They can downgrade for you, & they may be able to offer discounts on your current services, especially if you are out of contract..
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile