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uniboy03
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Downgrade, Saving For House, New Contract!?

I'm afraid to admit I've been hit by a classic trick that I thought was reserved to Sky.  It was the main reason I left Sky for Virgin.

When I signed up for Movies, was told I could downgrade again at anytime without notice etc.

So a year on I called to do just that - bam, 30 days notice.  No movement on this.

What's better, was told what new price would be - subject to new 12 month term!  I refused, I am moving house and no guarantee that it will be in a Virgin postcode.

So decide to take the hit for a few months and look elsewhere when move.

10 minutes after putting phone down, I get an email telling me of my new 6 months discount and the new 12 month contract is on its merry way in the post.

What sort of racket are you running at Virgin!?

 

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Superuser
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Re: Downgrade, Saving For House, New Contract!?

The minimum period for a premium add-on has always been 30 days.

The 30 day notice period came in a couple of years ago, but as you are billed a month in advance for services this doesn't make a lot of difference money wise.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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