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Disconeting tivo for good thanks

I have been with virgin tv since 1991 it was comcast then my contract runs out in dec this year.I want to keep my b/band & telephone package,and have the tivo box removed but they still want to charge me to have it diconected,after 25 years i think they could let this charge go dont you

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Re: Disconeting tivo for good thanks

Hi Johnmcarthur


Welcome to the Community, I'm sorry to learn about the trouble you're experiencing with your service lately. 


When your contract ends, you won't be charged for looking to change your service. For that reason, I'd like to take a closer look at your account from our end for you, to allow me to do that could you respond to the private message I've sent with the requested information? 


You can view the message by clicking the purple envelope on the top right of this page. 


Look forward to hearing from you


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